Protecting the confidentiality of our customer
How we gather information
The types of information we share, why, and with whom
Opting Out - how to instruct us not to share certain information about you or not to contact you
We take our responsibility to protect the privacy and confidentiality of customer information very seriously. We maintain physical, electronic, and procedural safeguards that comply with federal standards to store and secure information about you from unauthorized access, alteration, and destruction. Our control policies, for example, authorize access to customer information only by individuals who need access to do their work.
From time to time, we enter into agreements with other companies to provide services to us or make products and services available to you. Under these agreements, the companies may receive information about you but they must safeguard this information, and they may not use it for any other purpose.
As part of providing you with financial products or services, we may obtain information about you when you:
Apply for a loan or apply for financing.
Your transaction with us, our affiliates, or others. This information may include your account balance, payment history, and account usage.
Consumer reporting agencies. This information may include account information and information about your credit worthiness.
Public sources. This information may include real estate records, employment records, telephone numbers, etc.
We may disclose information we have about you as permitted by law. We are required to or we may provide information about you to third parties without your consent, as permitted by law, such as:
To regulate authorities and law enforcement officials.
To protect against or prevent actual or potential fraud, unauthorized transactions, claims, or other liability.
To report account activity to credit bureaus.
To consumer reporting agencies.
To respond to a subpoena or court order, judicial process or regulatory authorities.
In connection with a proposed or actual sale, merger, or transfer of all or a portion of a business or an operating unit, etc.
In addition we may provide information about you to our service providers to help us process your applications or service your accounts. Our service providers may include billing service providers, mail and telephone service companies, lenders, investors, title and escrow companies, appraisal companies, etc.
We may also provide information about you to our service providers to help us perform marketing services. This information provided to these service providers may include the categories of information described above under “How we Gather Information” limited to only that which we deem appropriate for these service providers to carry out their functions.
We do not provide non-public information about you to any company whose products and service are being marketed unless you authorize us to do so. These companies are not allowed to use this information for purposes beyond your specific authorization.
Reverse Mortgage Funding LLC
1455 Broad Street, 2nd Floor, Bloomfield, NJ 07003
Attn: Compliance Department
For Nevada residents only. We are providing you this notice pursuant to state law. You may be placed on our internal Do Not Call List by contacting us at Reverse Mortgage Funding LLC (RMF), 1455 Broad Street, 2nd Floor, Bloomfield NJ 07003 or calling at 1-855-479-5840. Nevada law requires that we also provide you with the following contact information: Bureau of Consumer Protection, Office of the Nevada Attorney General, 555 E. Washington St., Suite 3900, Las Vegas, NV 89101; Phone number - 702.486.3132; email: BCPINFO@ag.state.nv.us. Reverse Mortgage Funding LLC (RMF), 1455 Broad Street, Bloomfield, NJ 07003. Phone number: 855-479-5840. E-mail: Click on “Contact Us” at reversefunding.com.
Vermont: In accordance with Vermont law, we will not share information we collect about Vermont residents with companies outside of our corporate family, except as permitted by law, such as with your consent, to service your accounts or to other financial institutions with which we have joint marketing agreements. We will not share information about your creditworthiness within our corporate family except with your authorization or consent, but we may share information about our transactions or experiences with you within our corporate family without your consent.
California: In accordance with California law, we will not share information we collect about you with companies outside of RMF, unless the law allows. For example, we may share information with your consent, to service your accounts, or to provide rewards or benefits you are entitled to. We will limit sharing among our companies to the extent required by California law.
Reverse Mortgage Funding LLC (“RMF”) complies with laws and regulations and is committed to protecting and respecting consumers’ rights to privacy.
We do not solicit via telephone numbers listed on the state or federal Do Not Call lists, unless the law allows. RMF associates receive training on how to document and process telephone marketing choices. Customers who ask not to receive telephone solicitations from RMF will be placed on RMF’s Do Not Call list and will not be called in any future campaigns, including those of RMF’s affiliates. If you communicate with us by telephone, we may monitor or record the call.
Consumers may request a copy of this Policy. Upon receipt of request, we will send a copy via U.S. mail or electronic mail within a reasonable time period of thirty (30) days. If you have any questions or comments regarding RMF’s Do Not Call Policy, you may contact:
Reverse Mortgage Funding LLC
1455 Broad Street, 2nd Floor
Bloomfield, NJ 07003